If you have already logged in through our proxy server and you are still unable to access library resources, we recommend the following troubleshooting tips:
Here are some less common but still helpful troubleshooting tips:
Search through the journal page. If you've found an article through @LL Search but are unable to access it, you can try searching for the journal in our journals list, go to the year and then the volume the article is published in, and find the article in the issue's table of contents. If this is successful, we'd love for you to report the error, but following these steps may allow you to gain full text access without waiting for a reply!
We recommend these troubleshooting tips as a first course of action because we have found that they often resolve the issue quickly (and at hours where you're up working, but our librarians are asleep). You are also welcome to report an issue or Ask Us for help! When reporting an access issue, please send us as much information as you can; the more detail you provide, the better equipped we are to help try to find a solution.
Sherrill Library | Lesley University, Brattle Campus | 89 Brattle Street - Cambridge, MA 02138 | 617-349-8850
John & Carol Moriarty Library | Lesley University, Porter Campus | 1801 Massachusetts Avenue - Cambridge, MA 02140 | 617-349-8070