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If you have already logged in through our proxy server and you are still unable to access library resources, we recommend the following troubleshooting tips:

  • Clear, and we cannot emphasize this enough, your cache. Your browser may be storing content from previous sessions, interfering with your ability to log in. Try clearing your cache and restarting your browser. We have found this to be the most effective way to solve common access issues.
  • Try using a different browser. Start from @LL Search and make sure you log in through the yellow bar before trying to navigate to the resource you want. Even though most content should work in most browsers, sometimes the browser and resource are incompatible, or your settings on one browser (for Flash Player or other plugins, for example) interfere with the content on the webpage.
  • Search for the resource through @LL Search. If you are logged in to our proxy server in one tab, but open a direct URL to an article in another tab (you found it in a footnote, or someone sent it to you in an email), you may not be authenticated on that particular site. Search for the title in @LL Search to ensure that you're accessing it through our proxy.

Here are some less common but still helpful troubleshooting tips:

  • Turn off your popup blocker. The login page may appear as a popup, and if your popup blocker is on, you may have missed it. Enable popups and try again.
  • If you're on another campus, check your Internet connection. Users who are on campus are authenticated through our IP address range, which tells publishers that you have access through Lesley's agreement with them. If you are on another campus, you may be getting authenticated through their IP range, and that institution may not have access to the resource. This also applies to users who are at places affiliated with other universities or institutions, such as hospitals.
  • Search through the journal page. If you've found an article through @LL Search but are unable to access it, you can try searching for the journal in our journals list, go to the year and then the volume the article is published in, and find the article in the issue's table of contents. If this is successful, we'd love for you to report the error, but following these steps may allow you to gain full text access without waiting for a reply!


We recommend these troubleshooting tips as a first course of action because we have found that they often resolve the issue quickly (and at hours where you're up working, but our librarians are asleep). You are also welcome to report an issue or Ask Us for help! When reporting an access issue, please send us as much information as you can; the more detail you provide, the better equipped we are to help try to find a solution.

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